Infotel is dedicated to serving the multifaceted information requirements of retailers, restaurant/quick-serve, manufacturing and service industries. Infotel specializes in custom-designed mystery shopping programs that provide actionable, measurable information to improve the quality of customer satisfaction. Delivering “quality customer satisfaction” is essential for companies to achieve a competitive edge. While customers are price sensitive, research proves that customer service is the predominant factor in achieving total customer satisfaction.  Infotel offers comprehensive mystery shopping programs that provide solutions for improving customer service standards. With this information, clients can adjust training and fine-tune retail presentation of products and services to create a competitive advantage. A successful shopping program is built around seven major components to ensure client needs are recognized and met. Click on each component for an in-depth understanding of how Infotel’s mystery shopping programs rise above the competition.