Infotel Designing A System
Why Mystery Shopping?
The Infotel Difference
Designing A Sytem
Questionnaire Development
Shopper Selection
Shopper Training
Quality Control
Report Tabulation
Performance Results
Corporate Divisions
Become A Mystery Shopper

CEO's Message
Corporate Overview
Secure Client Area
Secure Shopper Area
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The first step in developing a mystery shopping program requires designing a system for evaluating the “service” or “experience” customers receive. This “system” represents an outline of the mystery shopping program and takes an in-depth look at the current standard of service.

The results will provide solutions:

Increase sales.
Improve customer satisfaction and loyalty.
Boost employee motivation and morale.
Elevate employee productivity and effectiveness.

In designing a system for the development of a mystery shopping program, we ask our clients to analyze and ask themselves the following questions as well as evaluate some additional areas of consideration:

What is our customer service strategy?
 What can we do to exceed consumer expectations with our company?
How can we boost customer sales and service levels?
How can we enhance employee performance value?
Develop customer-based questions.
Collect individual and group data from customers.
Consider plan for employee acceptance of program.
Develop well-communicated recognition goals for employees.
Develop priority goals to achieve with program.

 
Customer Satisfaction