Competition in the Restaurant and Quick-Serve industry is fierce. Quality of service is priority to maintain an edge over the competition. Infotel invests in unique technology-driven programs to stay one step ahead of its competition. Our services will ensure a valuable means of strengthening existing programs and operational procedures.

With the overwhelming availability of restaurants and quick-serve establishments, it is proven that poor service will result in lost sales. Conversely, effective training programs are an absolute to maximize sales and service time.

An Infotel mystery shopping program within the Restaurant/Quick-Serve Division includes objective evaluations, studies and comprehensive surveys to strengthen operational standards and maintain the high satisfaction levels that keep customers coming back. An Infotel mystery shopping program offers benefits in several areas:

Increased sales.
Service consistency.
Complaint reduction.
Problem identification.
Training augmentation.

Infotel offers unique, specialized programs:

Q.S.C. STUDIES
A comprehensive program including objective analysis of:

Speed and efficiency of service.
Appearance and courtesy of employees.
Quality of food.
Condition of premises.

INCENTIVE PROGRAMS

Motivational.
Employee recognition.
Product and service incentives.

FRANCHISE COMPLIANCE STUDIES
Determines the level of compliance to standards of:

Quality.
Service.
Appearance.

TEST MARKET ANALYSIS
A unique program to provide feedback on new product introductions, promotion effectiveness and advertising awareness.

Focus includes:
Presentation.
Quality.
Employee support.

CUSTOMER RESPONSE SERVICES
Provides an analysis of a customer’s personal experiences with products and services.

Guest Comment Card Surveys.
Operational evaluations.
Focus groups.

TRAFFIC STUDIES
An effective way to evaluate the potential of new restaurant sites through the use of foot traffic counts.

DISTRIBUTION SUPPORT SERVICES
Provides for the distribution of completed evaluations including tabulation and analysis directly to each store, district, regional managers or other key personnel.