Infotel is the only choice for Expert Mystery Shopping
Services. Our strategic focus and dedication is to provide innovative, technology-driven mystery shopping
programs custom designed to exceed our clients’ expectations in quality, performance and expert support while delivering accurate, measurable data in a timely, efficient manner.
Infotel leads the industry by offering programs in the following areas:
Retail.
Restaurant/Quick-Serve.
Manufacturing.
Service.
Our business solutions encompass a total package of client benefits:
Professional consultation to determine business needs.
Custom program development.
Field execution.
Final summarization of data.
Effective reporting results.
For over a decade, Infotel has assisted companies of all sizes
to improve
in key areas acutely attributable to standards of customer service and overall business control:
Identifying field service problems.
Measuring employee service and sales skills.
Monitoring sales and customer service training programs.
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